These Terms and Conditions apply to memberships, donations, fundraising activities, programs, events, ticketing and other activities offered or administered by Sunshine Coast Arts Foundation Ltd (SCAF), including activities delivered with approved partners.

Where an activity is delivered with an approved partner organisation, that partner may also have a role in delivering the relevant activity, benefit, event, program, communication or service. 

Additional terms may apply to specific partner programs, campaigns, memberships, events, venues, tickets, donation appeals or fundraising activities. Where additional terms apply, they will be published or made available through the relevant website, form, booking page, event information or partner materials.

Additional terms for the Caloundra Regional Gallery Membership Program are set out in Appendix A of these Terms and Conditions.

By purchasing a membership, making a donation, registering for an event, purchasing a ticket, undertaking fundraising activity, participating in a program, or otherwise submitting a form or transaction to SCAF, you agree to these Terms and Conditions.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

All online payments are processed through secure third-party systems. While reasonable steps are taken to protect online transactions, users should be aware that there are inherent risks in transmitting information over the internet.

Orders, registrations, memberships, donations and ticket purchases are subject to successful payment confirmation.

If an error is identified in a payment, booking or receipt, please contact the relevant party listed in the Contact section below as soon as possible.

Donations made through SCAF may support SCAF, approved partners, specific campaigns, arts projects, fundraising partners, programs, annual giving campaigns or other approved purposes consistent with SCAF's charitable objectives.

Where a donation is made to a specific partner campaign, appeal, project, program or purpose, SCAF will apply the donation to support that nominated purpose, subject to the terms of the relevant campaign, SCAF's charitable objectives and applicable law.

If a nominated project or purpose is completed, changed, cancelled, oversubscribed, no longer able to proceed, or cannot reasonably receive further funds, SCAF may apply the donation to a similar or closely aligned partner, project, campaign or charitable purpose.

Where a donation is made as a general donation to SCAF and no specific partner, campaign or project purpose is nominated, SCAF may apply the donation to approved purposes consistent with its charitable objectives.

SCAF may issue receipts for eligible donations. Donations of $2 or more may be tax deductible where they meet the relevant legal requirements. Membership fees, ticket purchases, event registrations, auction purchases, raffle entries, sponsorship benefits or purchases made in exchange for goods or services are not treated as donations unless SCAF expressly states otherwise.

Anonymous donations may be accepted, but SCAF may be unable to issue a tax-deductible receipt where donor details are not provided.

SCAF welcomes community fundraising and partner fundraising that supports arts and culture on the Sunshine Coast.

Anyone wishing to fundraise for SCAF, an approved partner project, or another SCAF-administered purpose must contact SCAF before commencing the fundraising activity.

Fundraisers must not represent that they are acting on behalf of SCAF or an approved partner unless written approval has been provided.

Fundraising activity must comply with all applicable laws, permits, venue requirements and fundraising conditions. SCAF may require fundraisers to follow specific directions about branding, wording, financial handling, receipting, reporting, insurance, risk management or the use of SCAF or partner names and logos.

Funds raised must be remitted to SCAF within the timeframe agreed with SCAF. Fundraisers must keep accurate records of funds received and expenses deducted.

SCAF may refuse, suspend or withdraw approval for fundraising activity where the activity is inconsistent with SCAF's purposes, creates legal or reputational risk, misleads donors, or does not comply with agreed conditions.

SCAF and approved partners may offer programs, events, workshops, launches, previews, talks, fundraising events, member events and other ticketed or non-ticketed activities.

Event participation may be subject to:

·       capacity limits

·       advance booking requirements

·       age restrictions

·       venue rules

·       accessibility requirements

·       artist, presenter or partner conditions

·       health and safety requirements

·       event-specific terms and conditions

A membership benefit that includes priority booking, discounted tickets or pre-sale access does not guarantee ticket availability.

Event details may change where required, including date, time, location, presenters, format, capacity or program inclusions.

If an event is cancelled, rescheduled or materially changed, SCAF, the relevant partner or the relevant event organiser will communicate with affected ticket holders using the contact details provided. Any refund, exchange, credit or other remedy will be managed in accordance with the applicable event terms and conditions and applicable law.

Ticket holders are responsible for arriving on time and following venue and event staff directions.

For family programs, children's activities or events where children require a ticket, each child or attendee may need their own ticket or registration, even where they are attending with a member. Member discounts, guest tickets, child tickets, family tickets or companion tickets apply only where expressly stated in the relevant event or program information.

Unless otherwise stated, a member discount applies only to the named member's own ticket. Additional tickets for children, guests or accompanying adults may be subject to the applicable public, child, concession or companion price for that event.

Children attending SCAF or partner events must be accompanied and supervised by a responsible adult where required by the event, venue or program conditions.

Right of admission is reserved by SCAF, the relevant partner, venue staff, event coordinators or approved partners, as applicable. Entry or participation may be refused where a person does not comply with these Terms and Conditions, applicable event terms, venue requirements, staff directions, safety requirements or conditions published at the time of booking.

Events may be photographed, filmed or otherwise recorded for documentation, reporting, promotional, media, archival or publication purposes.

By attending an event, attendees acknowledge that they may appear in photographs, video or recordings. Anyone who does not wish to be photographed or recorded should notify event staff before or on arrival at the event.

Personal information collected through membership, donation, fundraising, event, ticketing and other SCAF or partner-related forms may be used to administer transactions, process payments, issue receipts, manage donations, support fundraising, deliver events, communicate with supporters, provide benefits, manage partner activities and improve SCAF and partner-related arts engagement activities.

Where your transaction, membership, donation, booking, enquiry, event registration, ticket purchase or other interaction relates to a specific partner activity, personal information may be used by SCAF and shared with the relevant partner where reasonably necessary to administer the relevant membership, donation, booking, benefit, program, event, campaign, refund request or activity.

Receiving communications about one activity, such as a partner event, membership, booking or donation, does not automatically mean you will receive all SCAF marketing communications or unrelated partner communications. SCAF will only send broader SCAF communications or unrelated partner communications where you have opted in, where the communication relates directly to your transaction or relationship with SCAF, or where otherwise permitted by law.

You may opt out of marketing communications at any time. If you opt out of marketing communications, SCAF or the relevant partner may still send operational or transactional messages that are necessary to administer your membership, donation, booking, event registration or other request.

Personal information may also be handled by payment processors, contractors, service providers, event facilitators, technology providers and approved partner organisations where reasonably necessary to provide the relevant service or where required or authorised by law.

Personal information will be handled in accordance with SCAF's Privacy Policy and any relevant privacy policy or privacy notice of the applicable partner. 

SCAF and approved partners may update these Terms and Conditions from time to time where relevant to the activities, programs, memberships, donations, events, ticketing or services they offer, administer or support.

Updated terms will be published through appropriate channels, including the relevant website, form, booking page or event information.

Where a material change affects current members, donors, ticket holders, event registrants or fundraising participants, SCAF or the relevant approved partner will use reasonable efforts to notify affected people.

For questions about transactions, payments, receipts, donations, fundraising, refunds or SCAF supporter communications, please contact:

Sunshine Coast Arts Foundation Ltd
 Email: info@scartsfoundation.com  
Post: PO Box 253, Caloundra Qld 4551

For enquiries about a specific partner event, program, campaign, membership or activity, please use the contact details provided on the relevant website, form, booking page, receipt or event information. 

Where an enquiry involves both SCAF administration and partner activity, SCAF and the relevant partner may share relevant information with each other to respond to the enquiry and administer the relevant membership, donation, booking, benefit, program or event. 

For Gallery membership administration and enquiries regarding membership benefits, please contact:
 gallerymembership@sunshinecoast.qld.gov.au 

For Gallery-related enquiries, including Gallery events, Gallery programs, exhibitions, bookings, access requirements or venue information, please contact:
 gallery@sunshinecoast.qld.gov.au 

This appendix applies to the Gallery Membership Program. It should be read together with the main Terms and Conditions.

The Gallery Membership Program is a supporter membership program for the Caloundra Regional Gallery and its arts community.

The Gallery is owned and operated by Sunshine Coast Council. The Gallery Membership Program is owned and delivered by the Gallery and administered with support from SCAF. SCAF's role may include membership processing, payment processing, receipting, supporter records and related communications.

Where the Gallery Membership Program involves Sunshine Coast Council, the Gallery, SCAF or approved partners, each party may have a role in delivering the relevant activity, benefit, event or communication.

A Gallery membership provides access to a range of benefits, experiences, communications and opportunities published by the Gallery, SCAF or relevant program partners from time to time.

Membership does not constitute legal membership of Sunshine Coast Council, the Gallery or Sunshine Coast Arts Foundation Ltd. It does not confer voting rights, governance rights, ownership rights or decision-making rights in any of those organisations.

Membership benefits are provided as part of a supporter program and may change from time to time.

Membership is valid for 12 months from the date of purchase unless otherwise stated in the relevant membership offer.

Membership fees must be paid in full at the time of joining or renewal. All prices are stated in Australian dollars and include GST where applicable, unless otherwise stated.

Membership benefits begin once payment has been received and the membership has been activated in the relevant system.

Members are responsible for ensuring their contact details remain current so that membership confirmations, renewal notices, event notices and benefit updates can be provided.

If a physical membership card is lost, a small administrative fee will be charged for a replacement card.

Concession membership fees may be offered to eligible members as a reduced annual membership fee.

You are eligible for a concession membership if you hold a Seniors Card, Health Care Card, Veterans' Affairs Card, Pensioner Card, NAVA Membership Card or valid full-time student identification.

An 18-25 years membership rate may be offered for eligible members aged 18 to 25 years inclusive at the date of purchase.

If a member turns 26 during their 12-month membership period, their membership remains valid until its expiry date. At renewal, the member must meet the eligibility criteria again or renew at another applicable membership rate.

Where a membership is purchased for, or used by, a person under 18 years of age, a parent or guardian may be required to complete the transaction, provide contact details and accept these Terms and Conditions on their behalf. SCAF or the Gallery may also require parent or guardian consent for event bookings, paid programs, communications, photography permissions or other activities involving a person under 18 years of age.

Evidence of concession eligibility, student status or age eligibility may be requested at the time of joining, renewal, event booking, event check-in or when a membership benefit is used.

The concession or 18-25 years membership fee covers the annual membership for the eligible member and provides access to the benefits attached to that membership, subject to availability, booking requirements, capacity limits and any benefit-specific conditions.

Unless expressly stated otherwise, a concession membership or 18-25 years membership provides the same type of membership access as the equivalent standard membership. It does not automatically include additional tickets, paid programs, guest access, partner charges, merchandise, food and beverage, travel, workshops or other costs unless those items are expressly included in the published membership benefits.

If a person purchases or renews at a concession or 18-25 years rate but is not eligible, the Gallery or SCAF may request payment of the difference between the reduced fee and the applicable standard fee, suspend access to benefits, or cancel the membership.

Joint memberships are for two adults living at the same residential address. Each adult named on a Joint membership may be asked to provide accurate contact details so the membership can be properly administered.

Concession eligibility, 18-25 years eligibility, pricing and requirements may change from time to time.

Membership renewals should be completed online wherever possible.

Renewal reminders may be sent by email using the contact details held on file. The Gallery may also send renewal reminders by post or other methods from time to time. 

Members are responsible for keeping their contact details up to date. Failure to receive a renewal reminder does not remove the member’s responsibility to renew before expiry if they wish to continue receiving benefits.

If a member requires assistance to renew online, they may contact the Gallery Membership team or speak with a Gallery staff member at the Gallery reception desk. Paper renewal forms may be available on request. Assisted or paper-based renewals will still need to be processed through the approved membership payment and administration process.

If automatic renewal is offered, the relevant renewal terms, notice period, amount to be charged and opt-out process will be made clear before the automatic renewal is processed.

If automatic renewal is not offered, membership will renew only when the member takes positive action to renew.

A6. Membership benefits

The Gallery may offer different membership levels, categories or offers from time to time. The current membership benefits, pricing and key inclusions will be published on the Gallery membership webpage or shown at the point of purchase. 
 
 Membership benefits may include, but are not limited to:

·       Gallery and membership communications

·       invitations to exhibitions, previews, programs or events

·       priority booking opportunities

·       member-only or discounted events

·       retail, ticketing or partner offers

·       reciprocal benefits with participating galleries, cultural institutions or partner organisations

·       recognition opportunities, publications, gifts or other benefits published from time to time

Benefits are subject to availability, capacity, eligibility, booking requirements, event conditions and partner participation.

Unless expressly stated otherwise:

·       benefits are available only during the active membership period

·       benefits are for the named member only

·       benefits are non-transferable

·       benefits cannot be exchanged for cash, credit, substitute benefits or partial refunds

·       unused benefits expire at the end of the membership period

·       discounts and offers cannot be combined with other promotions unless expressly stated

·       gifts, publications and promotional inclusions are subject to availability and may be substituted or withdrawn where necessary

Membership benefits may change from time to time and may be replaced, varied or withdrawn where reasonably necessary, subject to applicable law.
 
A7. Member recognition

Some membership offers may include public recognition as a membership benefit. This may include recognition by name in Gallery communications, on the Gallery website, in member listings, in reports, or in other Gallery recognition materials.

Where public recognition is offered, members may choose at registration whether they are happy for their name to be included or whether they prefer not to be publicly recognised. 

Members may update their recognition preferences by contacting the Gallery Membership team. Where a member asks for their name to be removed or changed, reasonable efforts will be made to update future recognition materials. However, it may not always be possible to amend materials that have already been printed, published, distributed or archived.

Recognition benefits are subject to timing, publication schedules, space, format and other practical requirements.

From time to time, members may be offered reciprocal benefits, partner discounts or third-party offers through participating galleries, venues, retailers, festivals, cultural institutions or other organisations.

Partner and reciprocal benefits are provided at the discretion of the relevant partner organisation. They may be subject to that partner's own terms and conditions, opening hours, booking requirements, capacity limits, exclusions and availability.

Partner benefits may differ from Gallery benefits and may change or cease without notice. Members should confirm the current availability and conditions of any partner benefit before visiting, booking or purchasing.

SCAF and the Gallery are not responsible for the delivery of third-party services, products, venues or partner benefits, except to the extent required by law.

Members may be asked to provide a membership number, confirmation email, digital card, physical card or photo identification to access membership benefits.

Membership must not be misused, copied, transferred or used by another person unless expressly permitted.

Members may request to cancel their Gallery membership at any time by contacting the Gallery Membership team in writing at gallerymembership@sunshinecoast.qld.gov.au.

Cancelling a membership will end access to membership benefits from the date the cancellation is processed, unless the Gallery or SCAF agrees otherwise.

If automatic renewal is offered, members may cancel automatic renewal at any time by emailing gallerymembership@sunshinecoast.qld.gov.au. Where self-service renewal settings are available, members may also be able to cancel automatic renewal by logging in to their membership portal.

To help ensure the next renewal payment is not processed, automatic renewal cancellation requests should be made at least 10 business days before the scheduled renewal payment date.

Cancelling automatic renewal does not cancel the current membership. The current membership will remain active until its expiry date unless the member separately requests cancellation of the membership.

Refunds relating to membership cancellation, renewal cancellation, payment errors or other refund requests are managed in accordance with the Refund Policy.

Nothing in this section excludes, restricts or modifies any rights or remedies a member may have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

Membership may be suspended, cancelled or renewal refused where a member:

·       breaches these Terms and Conditions

·       misuses membership benefits, discounts, tickets, offers or partner privileges

·       provides false, misleading or incomplete information

·       behaves in a way that is unsafe, abusive, unlawful or inconsistent with venue rules

·       acts in a way that may bring SCAF, the Gallery, Council, staff, volunteers, artists, presenters or partner organisations into serious disrepute.

This is where you can show your privacy policy.

This Refund Policy applies to memberships, donations, fundraising payments, programs, events and tickets offered or administered by SCAF, including activities delivered with approved partners.

Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable law.

Membership fees are generally non-refundable except where required by law, where a payment has been processed in error, or where the Gallery Members program owner approves a refund in exceptional circumstances.
If a renewal payment is processed after a valid automatic renewal cancellation request has been completed or received within the required notice period, SCAF and/or the Gallery Memberships team, will arrange a refund of the incorrect renewal payment.

Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies a member may have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

2. Donation refunds

Donations are generally non-refundable.

A donation refund may be considered where:

·       the donation was made in error

·       a duplicate payment was made

·       the amount charged was incorrect

·       the transaction was unauthorised

·       a refund is required by law

·       SCAF determines, in its discretion, that refunding the donation is appropriate in the circumstances

Where a donor has nominated a preferred project, partner or purpose, SCAF will use reasonable endeavours to apply the donation in that way. If that purpose cannot proceed or is no longer appropriate, SCAF may redirect the donation to a similar or aligned charitable purpose.

Funds raised for SCAF, the Gallery or an approved partner project are generally treated as donations once received by SCAF and are subject to the donation refund position above.

Fundraisers are responsible for making refund arrangements clear to participants before accepting payments for fundraising activities, raffles, auctions, ticketed fundraising events or other fundraising initiatives.

Tickets and event registrations are generally non-refundable once payment has been made, except where required by law or where SCAF, the relevant partner, the event organiser or the relevant program owner approves a refund.

A refund, exchange or credit may be considered where:

·       the event is cancelled

·       the event is rescheduled and the ticket holder cannot attend the new date

·       the event is materially changed

·       a duplicate payment or booking error has occurred

·       a refund is otherwise required by law

Refunds will not normally be provided where a ticket holder:

·       changes their mind

·       fails to attend

·       arrives late

·       is refused entry because they have not complied with event or venue requirements

·       can no longer attend due to personal circumstances, unless SCAF, the relevant partner, the event organiser or the relevant program owner agrees otherwise

·       once the event is 5 days from occurring 

Event-specific refund terms may apply and will prevail to the extent they are more specific than this general Refund Policy.

For Gallery workshops, events, programs or tickets, the Gallery’s published workshop and event terms and conditions, Council venue requirements and any event-specific terms may also apply. To the extent there is any inconsistency, the Gallery, Council or event-specific terms will apply to Gallery events, subject always to any rights or remedies that cannot be excluded under Australian Consumer Law.

Refund requests must be made in writing within a reasonable time after the relevant issue is identified.

The request should include:

·       the purchaser or donor's name

·       contact details

·       transaction date

·       amount paid

·       receipt, booking or membership reference, if available

·       reason for the refund request

·       any supporting information

Approved refunds will generally be returned to the original payment method where possible.

For questions about transactions, payments, receipts, donations, fundraising, refunds or SCAF supporter communications, please contact:

Sunshine Coast Arts Foundation Ltd
 Email: info@scartsfoundation.com 
Post: PO Box 253, Caloundra Qld 4551

For Gallery membership administration and enquiries about membership benefits, please contact:
 Gallery Membership
 Email: gallerymembership@sunshinecoast.qld.gov.au 

For Gallery-related enquiries, including Gallery events, Gallery programs, exhibitions, bookings, access requirements or venue information, please contact:
 Sunshine Coast's Regional Gallery
 Email: gallery@sunshinecoast.qld.gov.au 

Where a refund request or enquiry involves both SCAF administration and partner activity, SCAF and the relevant partner may share relevant information with each other to assess the request, respond to the enquiry and administer the relevant membership, donation, booking, benefit, program or event.

6. Processing fees

Payment processing fees, booking fees or transaction fees may be non-refundable unless required by law, or unless the refund relates to an error by SCAF, the relevant partner, the event organiser or a service provider.

Where a refund is approved, the amount refunded may exclude any non-refundable processing, booking or transaction fees that have been disclosed at the time of purchase or donation, unless SCAF or the relevant partner determines otherwise.

Nothing in this section excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.